Whalerknits FAQ

In-stock orders ship from our Fall River mill the same business day. After shipment, standard delivery is typically 1-5 business days on the East Coast and 5-7 business days on the West Coast. International delivery times vary by destination.

Yes, we ship worldwide. International shipping rates are calculated at checkout. Note that customs duties and taxes may apply and are the responsibility of the buyer.

Yes. Standard shipping is free on all orders within the United States. Expedited and international shipping options and charges are calculated at checkout.

We offer free 30-day returns on unworn items in original condition. Simply email us at sales@whalerknits.sbs to start a return.

Yes! Email us and we'll help you exchange for the right size. If you're unsure about sizing, check our Size Guide or contact us before ordering.

Our sweaters are designed for a relaxed, comfortable fit. They run true to size. When in doubt, size up — our knitwear is meant to be worn comfortably, not tight. See our Size Guide for measurements.

Our cotton sweaters may shrink slightly if machine dried on high heat. We recommend tumble dry low or lay flat to dry. Wool items should be laid flat to dry only — never tumble dry. See our Care Guide for details.

Cotton: Machine wash cold, gentle cycle. Tumble dry low or lay flat.
Wool: Hand wash cold or dry clean. Lay flat to dry only.

Full instructions in our Care Guide.

Some pilling is natural with knit garments, especially in high-friction areas. Use a fabric shaver or sweater comb to remove pills. This is normal wear, not a defect — and it doesn't affect the sweater's durability.

We'll repair or replace your Whalerknits item for as long as we're knitting. Hole? Snag? Worn elbow? Send it back. We made it, we'll fix it. Learn more →

Email mending@whalerknits.sbs with a photo of the damage. We'll confirm and send you the shipping address. You ship it to us, we mend it and ship it back.

Yes. You pay to ship it to us. We pay to ship it back. The repair is free.

Most of our sweaters are 100% cotton. We also offer wool blend options (85% wool / 15% nylon). Material is listed on each product page.

Everything is knit, cut, sewn, and shipped from our mill in Fall River, Massachusetts. Learn about our American manufacturing →

Yes, we work with retailers across the country. Visit our Wholesale and Reseller Program to review pricing, apply, or sign in.